FAQ / Help
Buy Guitar Truss Rods Wisely
Buy guitar truss rods and other guitar parts can’t be a mess for most of time.
But on today’s situation of development of internet, buying truss rods online can be dazzling. Cause too many are here and may emphasize on different products and services. The same with you, we hope you can choose your supplier and buy your products wisely to save the cost, energy and time.
On this section, we listed some common questions generated from our clients and our answers. Hopefully, we can help you to be more confident in cooperation with us.
About Order
It is no doubt that your order will be shipped. The status of production and the detailed shipping information will be sent to you by email or any other possible contact ways.
Normally, the order will take 5~15 days to finish the production. This means that your order will start to ship 5~15 days after order.
For customized order, it may take longer time to prodcue. Normally, the lead-time won’t exceed 35 days after order.
Due to holiday and any other unexpected reasons, a delay might occur. When this orrcurs, we will inform you immediately and sincerely hope your understanding. Simultaneously, we will give a pecific time schedule when the shipping starts.
Normally, the order will take 5~15 days to finish the production. This means that your order will start to ship 5~15 days after order.
For customized order, it may take longer time to prodcue. Normally, the lead-time won’t exceed 35 days after order.
Due to holiday and any other unexpected reasons, a delay might occur. When this orrcurs, we will inform you immediately and sincerely hope your understanding. Simultaneously, we will give a pecific time schedule when the shipping starts.
About Shipping
The answer is yes. We are able to ship to the most of the countries on this planet.
However, we may not ship due to reasons of war, natrual disasters like earthquake, etc.
If you are nor sure about this, please feel free to CONTACT US for a clear idea.
Firstly, there are many choices. Please visit SHIPPING to have an idea.
For most of time, we will follow the requirement of the clients. However, we will also advise the most cost-effective way.
This depends on in which way we ship the order.
If by door-to-door service, it normally takes 3~5 days to arrive.
By air freight, around 3~10 days to arraive. This depends on the arrangement of air-line.
By sea freight, it is around 25~45 days to arrive at your port. This mostly depends on where ithe destination port is.
All of us take the safety of your order as priority. Based on this, all factors like weight, size, material, etc. that will influences the shipping cost will be considered.
Normally, packing material such as carton, plastic bag, wooden case or pallet will be used as outside packing.
Inside, filler like bubble wrap may be used to protect the items.
About Production
As you know, you can buy types of guitar truss rods with guaranteed quality from us.
Besides, you can also buy strap buttons and tools for adjustment of truss rod from us, too.
Currently, we can also customize truss rod and hardwares. Further, we are also able to customize acoustic guitar bodies and necks. Please feel free to EMAIL us for your needs.
To customize any item for special requirements, we may ask for more details to confirm right model and tehcnology.
Also becasue of the customization is a bit more complicated, drawings or coming smaples may be more helpful for efficient communication.
After confirmation of all necessary information, we will go to prouction procedure. And during this process.
Sampling or trail order is acceptable. Please feel free to CONTACT US to tell your detailed requirement.
For regular products, there’s no limitation of MOQ. For customization, there’s MOQ accordingly. Please EMAIL US to consult details.
We always try to keep our cost at a relatively low level to value your business. However, we may be not the cheapest supplier you could find. Please CONTACT to try our price.
We believe that quality is lifeline for most of business. We always take quality as priority to other factors.
With complete inspection devices, for products we supplied, 100% quality inspection will be carried out before shipping. Only qualified will leave us to you.
For truss rods, please visit GUITAR NECT TRUSS ROD PROPERTIES to have a better idea about our quality.
If you have met some quality issue, please feel free to CONTACT to solve your problem.
About Payment & Billing
At the moment, we accept T/T bank transfer, Paypal, Payoneer, etc.
For L/C requirement, only irrevocable L/C is acceptable.
As we mainly wholesale all products to factories and luthiers, payment of credit card is not so convenient for us at the moment. Please understand.
Yes, we will issue the invoice for you to pay for your order.
Besides, for clearance of your custom, we will issue commercial invoice for you.
Additionally, all other necessary documents will be properly presented, too.
Guidance of Buyer
Since this site is not so complicated, it is easy to check the products we have offered.
Simply take adavantages of the navigation menu on top and bottom, we think you will find what you are looking for.
Don’t worry if you don’t find what you want to buy. Please feel free to EMAIL us about your needs.
As you can see, the size of our website is not so complicated.
By using the navigation menu on top and bottom, you can easily go to anywhere you want on this site.
We also suggest to use SITEMAP on the bottom of the site. On this section, you will see entrances to all pages and content on this site. Therefore, by clicking relative title of the pages, you can enter any section quickly and easily.
Additional Guidance
There are contact forms on different pages to give you chances to conveniently contact us.
Or please visit CONTACT to contact us through any of the ways on the page.
We understand there are time zone differences. But this should not be your concern. Please feel free to contact us whenever you are convenient or want to.
Normally, we reply messages whenever it is in our mail box. This means we will reply within 1~24 hours.
For urgent questions or inquiries, the easiest way is to call us through the phone number on this site. By the way, the phone number is also our official Whatsapp number. Here is specialists to give 24/7 support.